New research looks into how travelers use loyalty programs—and how they get the most out of them.

Loyalty programs require members to make purchases to earn rewards and are designed to increase visitor frequency. Whether it ...

The Starbucks Rewards program is getting a makeover including non-expiring rewards stars and Free Mod Mondays, with free ...

Loyalty programs have long been a cornerstone of retail. They help brands retain customers, encourage repeat purchases, and build differentiation in crowded markets. Loyalty programs are also about ...

By Padraic Halpin and Tim Hepher DUBLIN, Jan 28 (Reuters) - A proposal by U.S. President Donald Trump to cap credit-card ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Loyalty programs have evolved far beyond their humble ...

My Barclays Aviator Silver and Aviator Red credit cards will become Citi AAdvantage cards. Here's why it's exciting and what I'm doing ahead of the transition.

The long-standing model of mutual benefit is rapidly disappearing ...

For years, banks have assumed that their customers’ primary banking relationship was for life. However, consumers today are more loyal to value than a single institution: Cornerstone Advisors’ report, ...