Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Here at Directly, we think of this action as simply rerouting the ticket to the correct place for the customer to get the best answer. First we route tickets to the best experts, then it either gets …

If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and …

Directly OnDemand is here to help. We’ll monitor the messaging channel to automate common questions, engage on-demand experts to provide live assistance, and only escalate to agents …

Directly doesn’t replace existing support models, but rather, it provides additional support options for a more successful and satisfying customer experience. Qualified experts make themselves …

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Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to …

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.